Returns

Our 30-day quality promise

We want you to love your piece. If your item arrives damaged, defective or different from what you ordered, contact us within 30 days of delivery and we'll make it right.

Damaged, defective or wrong items

Please email us your order number and clear photos of the item and the packaging. Once we've reviewed your request, we'll offer a free replacement or a full refund. In most cases you won't need to send the item back.

Change of mind

Because our pieces are made to order, we're unable to accept returns or exchanges for change of mind, including choosing a different size or color after the order has been placed. Please check the size and color carefully before ordering, and feel free to contact us if you need help choosing.

If you are located in the EU or UK, you may have a legal right to cancel your order within 14 days of receiving it for items that are not personalized. To use this right, contact us within that period; the item must be returned unused and in its original condition, and return shipping costs are paid by the customer.

What isn't covered

Natural variations in color, length and texture that come from handmade production
Slight color differences caused by screen settings
Damage caused by misuse, washing or improper hanging after delivery

Cancellations

You can cancel your order within 12 hours of placing it, as long as it hasn't been processed yet. Contact us as soon as possible.

Refunds

Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card provider, it may take a few extra days for the refund to appear.